France, Luxembourg, Belgium:
Delivery within 48 to 72 hours
Other countries:
2 to 5 days, depending on destination
Outside the EU:
2 to 8 days
Note: Some items may require additional delivery time.
This article applies solely to final consumers / non-commercial buyer and professional buyers meeting the conditions of article L.221-3 of the French Consumer Code.
Under the terms of Article L. 221-18 of the French Consumer Code, the consumer has a period of fourteen (14) calendar days with effect from the day after delivery or collection of the Products ordered, to exercise his/her right of withdrawal from SELFOR, in order to exchange or obtain a refund for Products purchased via our website.
If the right of withdrawal is exercised within this period, the Products must be returned at the buyer's expense in their original packaging, in perfect resalable condition, accompanied by any accessories and instructions, as well as the original purchase invoice for the returned Products.
Only the cost of the product or products purchased, in a resalable condition, will be refunded. The Buyer undertakes to send SELFOR the Products which are the subject of a withdrawal within fourteen (14) calendar days following the sending of notification of his/her decision to withdraw. The refund will be issued within a maximum period of fourteen (14) days following receipt by SELFOR of the Products returned by the Buyer in accordance with the conditions set out in this article and will be made by the same means of payment as that used on the day the order was placed, unless the means of payment used does not allow this.
Refunds will be made within 14 days of receipt of products returned in accordance with the conditions laid down.
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